Privacy Policy - Mr.Carve

Last updated: 6 October 2026

This Privacy Policy explains how Mr.Carve handles personal information when you visit mr-carve.com.au, contact us or place an order. It applies to customers in Australia and overseas. The privacy laws that apply to you can depend on where you live and the circumstances of your order.

Information we collect

Order and contact details: name, email address, phone number, billing and delivery address, items ordered and transaction records.
Payment information: payment and billing details needed to complete a transaction. Payments are handled through the payment options shown at checkout.
Information you provide: messages to our support team and any text, image or other instructions you submit for a customised product.
Technical and usage information: information such as IP address, browser and device details, pages visited and interactions with the website. Cookies and similar technologies may collect some of this information.

How we use information

To take and manage orders, process payments, arrange delivery and provide customer support.
To respond to questions, manage customer accounts and handle returns or product issues.
To operate, secure and improve the website, understand how it is used, and prevent fraud or misuse.
To measure advertising and, where enabled and permitted, help provide or personalise advertising.
To send marketing emails where you have subscribed or where the law otherwise permits. You can unsubscribe using the link in a marketing email.
To meet legal, tax, accounting and regulatory obligations.

Cookies and advertising technologies

Cookies and similar technologies help the shop remember your cart, support site functions, understand website use and measure advertising. Depending on the tools enabled on the site and your settings, these technologies may share device or browsing events with analytics or advertising providers, including Meta. You can manage cookies through your browser settings. Blocking some cookies may affect cart, checkout or account functions.

When information is shared

We share information only where needed to operate the shop, provide a service you request or meet a legal obligation. This may include payment providers, delivery carriers and fulfilment partners, website hosting and technical providers, and analytics or advertising services. These providers may use information under their own privacy policies and instructions. We may also disclose information to a regulator, court or government authority when required by law.

International processing

Some service providers and fulfilment partners operate in countries outside Australia. When you place an international order, we may need to share relevant order and delivery details with service providers involved in processing and completing that order. As a result, personal information may be processed or stored in another country, where privacy protections may differ from those in your country.

Storage and security

We use reasonable measures to protect information from unauthorised access, loss or misuse. No internet transmission or storage system can be guaranteed completely secure. We retain information for as long as reasonably needed for the purposes described in this policy, including order administration, legal and accounting records, resolving disputes and protecting the website.

Your privacy choices and requests

Depending on the privacy laws that apply to you, you may be able to request access to or correction of personal information, ask for deletion, or object to or limit certain uses. Some information must be kept for legal, security or transaction purposes. Contact us using the details below; we may need to verify your identity and clarify the request before responding.

Third-party websites and policy updates

Our site may link to websites operated by others. Their privacy practices are governed by their own policies. We may update this policy as our practices or legal requirements change; the latest version will be posted on this page with its update date.

Contact us

For a privacy question or request, email info@mr-carve.com.au.