Refund and Returns Policy

We want you to feel confident when ordering from Mr.Carve. This policy explains our change-of-mind returns process and how to contact us about an item that is faulty, damaged or not as described. It applies to orders placed on mr-carve.com.au and does not limit rights that cannot lawfully be excluded under Australian Consumer Law or other mandatory consumer protection laws that apply to your purchase.

Change-of-mind returns

Customers in all destinations may request a return or exchange within 30 days after delivery if they change their mind. To qualify for a change-of-mind return, the item must be unused, uninstalled, unmodified, in its original condition and packaging, and include all parts and accessories. Please contact us before sending anything back so we can provide return instructions. Proof of purchase is required.

Personalised or custom-made items are not eligible for a change-of-mind return. Change-of-mind return postage is the customer’s responsibility, and original shipping charges are not refundable for a change-of-mind return. These conditions apply only to voluntary change-of-mind returns; they do not apply when you are seeking a remedy for a product problem covered by consumer law.

Faulty, damaged or incorrect items

If your order arrives damaged, is incorrect, or has a problem, contact us at info@mr-carve.com.au with your order number and a description of the issue. Photos can help us assess transit damage. We will review the issue and explain the available next steps.

Under Australian Consumer Law, eligible products must meet consumer guarantees. Depending on the nature of the problem, a remedy may include repair, replacement or refund. Sale, personalised or used items are not excluded from applicable consumer guarantee rights. Where the law requires it, we will cover or reimburse reasonable return costs and arrange collection for products that are large, heavy or difficult to return.

Refunds and exchanges

Once a return or product issue has been assessed and a refund is approved, we will send it to the original payment method unless another method is agreed. Processing times depend on your payment provider and bank. If you would like an exchange, contact us to check availability.

How to contact us

Email info@mr-carve.com.au with your order number and a short explanation. For international orders, contact us before returning an item so we can confirm the return process. This policy operates alongside your statutory consumer rights.